Alongside my colleagues at Fujitsu and colleagues from CA Technologies, we have published a paper on how to leverage the Symptoms Automation Framework (SAF http://www.oasis-open.org/committees/saf/) in order to align the high level business requirements of a Cloud consumer to low level operational responses of a Cloud provider.
I have found some spare time to upload all my publications (including the very latest one from last week from the PDCN Conference). You can find download links to all papers here.